Privacy Policy

Effective Date: July 8, 2025

This Privacy Policy describes how Digitaloving (“we,” “us,” or “our”) collects, uses, processes, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable French data protection laws.

1. Data controller identification

Digitaloving, represented by Philippe Macé, acts as the Data Controller responsible for the processing of your personal data. You may contact us at: contact@digitaloving.com

2. Types of personal data collected

We may collect the following categories of personal data, depending on your interaction with our site and our services:

  • Identification Data: Your name, email address, phone number, and company name (if applicable), provided when you use our contact forms or engage our services.
  • Connection and Navigation Data: Your IP address, browser type, operating system, pages visited on our website, visit timestamps, and other data collected via cookies and Google Analytics.
  • Service Request Data: Information provided when you request a quote or specific services.

3. Purposes of data processing

Your personal data is collected and processed for the following purposes:

  • Contact and Quote Management: To respond to your inquiries and provide quotes for our services.
  • Service Execution: To fulfill our contractual obligations related to the services you have engaged.
  • Website and Service Improvement: To analyze website usage, understand user preferences, and enhance the quality and functionality of our website and offerings.
  • Commercial Prospecting and Newsletters: To send you commercial communications and newsletters, strictly based on your explicit consent.
  • Legal Compliance: To comply with legal and regulatory obligations.

4. Data recipients

Your personal data is processed exclusively by Digitaloving personnel. We do not sell, rent, or otherwise disclose your personal data to third parties, except in the following circumstances:

  • Technical Partners: We may share data with trusted technical partners (e.g., hosting providers, analytics services) who assist us in operating our website and delivering our services. These partners act strictly under our instructions and are bound by confidentiality obligations.
  • Legal Requirements: We may disclose your data if required to do so by law, court order, or governmental regulation.

5. Data security measures

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL Certificates for encrypted communication.
  • Password protection for user accounts and internal systems.
  • Internal procedures for secure data management and access control.

6. Data retention periods

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

  • Non-Client Contact Data: Data from general inquiries and non-client contacts is typically retained for up to three (3) years after the last contact.
  • Client Data: Data related to commercial relationships with clients is retained for up to five (5) years after the termination of the business relationship.
  • Navigation Data (Cookies): Data collected via cookies is retained according to the lifespan of each specific cookie, as detailed in our Cookie Policy.

7. Your data protection rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: To request access to the personal data we hold about you.
  • Right to Rectification: To request the correction of inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): To request the deletion of your personal data under certain conditions.
  • Right to Restriction of Processing: To request the limitation of processing of your personal data under certain conditions.
  • Right to Object: To object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
  • Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
  • Right to Withdraw Consent: To withdraw your consent at any time, where processing is based on consent.
  • Post-Mortem Directives: To define directives regarding the fate of your personal data after your death.

To exercise any of these rights, please contact us at contact@digitaloving.com. We will respond to your request within one (1) month of receipt.

You also have the right to lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés), the French supervisory authority for data protection, if you believe your rights have not been respected.

8. Use of cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.

We categorize cookies as follows:

  • Necessary Cookies: Essential for the website’s basic functionality.
  • Performance/Statistical Cookies: Used to analyze website usage and performance (anonymized where possible).
  • Marketing/Advertising Cookies: Used to display personalized content and advertising, requiring your explicit consent.

You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our dedicated Cookie Policy on our Legal Information page.

9. Policy updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we are protecting your information.